Help Center
I have received a damaged product ?
If you have received a damaged or defective product, please send an email to contact@tokyo-street-market.fr with the following information:
- The order number;
- A clear description of the damage or defect to the product;
- One or more photos of the condition in which you received your order or product, to prove the defect or damage. The damage or defect must be clearly visible in at least one photo. After receiving the photos, we will offer you a suitable solution as soon as possible.
I have not received my order
If you have not received your order, please send an email to contact@tokyo-street-market.fr with the following information: The order number. We will reply to you shortly.
My order will be returned to you
If your order is returned to our warehouse for any reason, an automatic return process will start and the amount paid will be refunded to your account within 5 to 10 working days. If you wish to receive the order again, we advise you to place a new order.
My order is incomplete
If you received order is incomplete, we advise you to send an e-mail to contact@tokyo-street-market.fr with the subject ‘Order incomplete’ or to contact us via our contact page. Mention the relevant order number, and we will investigate your incomplete order as soon as possible.
